Return Policy

Thank you for choosing Purorganicco LLC for your hair care needs. We strive to provide the highest quality products to ensure our customers’ satisfaction. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return process.

General Conditions:
Return Period:

You have 12 days from the date of receipt to request a return. If you received the product broken or spilled, you must notify us immediately at info@purorganicco.com, including the order number, an image showing the issue for our records, and any other information that evidences the occurrence.

Eligible Products for Return:
  • Products must be in their original packaging and in resellable condition.
  • Products must be unused and show no signs of damage.
Return Process:

To initiate the return process, please send an email to info@purorganicco.com with the following information:

  • Order number.
  • Reason for the return.
  • Condition of the product (unused, in original packaging).
Return Authorization:

Once we receive your request, we will provide you with a return authorization number (RMA) and detailed instructions for sending the product back.

Return Costs:

Return shipping costs will be the customer’s responsibility unless the return is due to an error on the part of Purorganicco LLC.

Return Inspection:

Once we receive the returned product, we will conduct an inspection to ensure it meets our return conditions.

Refund:

Once the return is approved, we will process your refund within 5 business days using the same payment method used for the purchase.

Exceptions:

We do not accept returns of sale or promotional products unless they are damaged or defective.

Customer Service:

We are here to assist you throughout the process. If you have any questions or concerns, please do not hesitate to contact our customer service team at info@purorganicco.com.

Return Address: 789 Allerton Ave, Bronx, NY, 10467, United States

Thank you for trusting Purorganicco LLC. We are committed to your satisfaction and look forward to serving your needs in the future.

Sincerely, Customer Service Purorganicco LLC info@purorganicco.com www.purorganicco.com